We suggest that before you order from Fitness New Zealand Limited you read our Shipping & Returns information carefully.
Shipping Options
CourierPost Track & Trace (The Fastest Way) - target delivery is next working day (not guaranteed), online track & trace, delivers to rural areas and to NZ Post PO Boxes & Private Bags (may take longer)
You will be emailed a tracking number once your order is all complete, and our shipping system will also notify you of your parcels progress as well. In most cases they are delivered the following day from your order if you order Sunday through to Thursday. Orders placed on Friday/Saturday are shipped on Monday.
We have a flat rate of $4.50 for almost all of New Zealand using Courier Post, however if you are Rural, that price increases due to the additional costs to us from the courier companies. You are welcome to ship to a non rural address to get round this one.
Free shipping over $100 does not apply to Rural, however you are welcome to send to a non rural address to get the free shipping
If you have a problem with a delivery from a Courier Post, contact the carrier directly on 0800 268 743. Explain the problem and ask them what they can do to fix it. This could include problems with goods:
- not delivered
- damaged in transit
- delivered but not signed for or left where they could be stolen or damaged.
Shipping Costs
In New Zealand for regional courier the prices are
- Urben $4.50
- Rural $7.90
- Bulky Items Urben $9.90
- Bulky Items Rural $15.90
Shipping is done daily from our Christchurch store Monday through Friday excluding Public Holidays. Most packages arrive overnight by CourierPost.
Click and Collect (Local Christchurch orders)
Click & Collect is a completely free service! If our store has the item in stock, the turnaround time is 15 minutes from the time of order (during business hours).
TIP: keep in mind our trading hours when planning your collection. For same day collection it is best to order before 2pm.
Click and Collect is available weekdays 9am to 5:30pm and Saturdays 9am to 4pm. Closed Sundays.
Can someone collect my Click & Collect order for me?
Yes - family and friends can collect your order on your behalf. Just make sure they bring:
- A copy of the order collection notification
Are all products available for Click & Collect?
All items are available for Click & Collect but there are some exceptions. Click & Collect will be shown as a delivery method on the product pages and at checkout if it is available for your selected items. the only items that are not available for Click and Collect are special order items.
International shipping is unavailable.
Cancel An Order
Fitness New Zealand Limited pride ourselves on our quick shipment of in stock products, same day order processing means that most domestic orders placed before 3pm central time Monday through Friday usually leave our warehouse the same business day!
- Paying by Credit Card - the Payment fee is non-refundable as it is not refunded to the retailer (5%)
- Paying by Afterpay - the Afterpay fee is non-refundable as that is not refunded to the retailer (5%).
Normally, once your order enters the 'Processing' part of your account status, it may not be cancelled or altered in any way. If your package has not been shipped yet, you can use the information on the Contact Us page to request alterations, however PLEASE NOTE, that if your package has already been assigned a ParcelPost or CourierPost Track & Trace we make NO GUARANTEE that the change can be made before the order ships. We regret any inconvenience this may cause you.
Payment Options
Credit Cards - We accept MasterCard® and Visa®
New Zealand Bank Deposit - We accept New Zealand bank deposits however please note that if paying via bank deposit, that your order will not be dispatched until the payment shows into our company bank account (which can take 1-3 working days to show).
Orders paid for via Afterpay will incur a 5% fee for refunds regardless of reason. This fee is charged to the retailer by Afterpay.
Delivery Information
Orders placed before midnight for products that are in stock will generally be processed and shipped within 24 hours, providing all Credit Card information is validated. Orders placed during weekends or public holiday(s) will be processed the following business day. Please allow 2-5 working days for delivery of in stock products.
RETURNS
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Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
There is a 25% re-stocking fee which covers having to arrange for the product to be bought to as new condition.
If your order qualified for free shipping, and you get a refund the shipping amount of $3.90 for normal courier will be deducted from the total to cover your courier fee.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Watch Straps (Sales are final)
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer unless advised by them.
There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please note that there will be a 25% re-stocking fee for returns where you have changed your mind about the purchase or need to return when not faulty.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@fitness.net.nz.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@fitness.net.nz and send your item to: Shop 3, 485 Papanui Road, Papanui, Christchurch, Christchurch, 8053, New Zealand.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Shop 3, 485 Papanui Road, Papanui, Christchurch, Christchurch, 8053, New Zealand.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
REVISED September 19 - 2019