Shipping & Returns
We suggest that before you order from Fitness New Zealand Limited you read our Shipping & Returns information carefully.
CourierPost Track & Trace (The Fastest Way) - target delivery is next working day (not guaranteed), online track & trace, delivers to rural areas and to NZ Post PO Boxes & Private Bags (may take longer)
You will be emailed a tracking number once your order is all complete, and our shipping system will also notify you of your parcels progress as well. In most cases they are delivered the following day from your order if you order Sunday through to Thursday. Orders placed on Friday/Saturday are shipped on Monday.
We have a flat rate of $3.90 for almost all of New Zealand using Courier Post, however if you are Rural, that price increases due to the additional costs to us from the courier companies. You are welcome to ship to a non rural address to get round this one.
If you have a problem with a delivery from a Courier Post, contact the carrier directly on 0800 268 743. Explain the problem and ask them what they can do to fix it. This could include problems with goods:
- not delivered
- damaged in transit
- delivered but not signed for or left where they could be stolen or damaged.
International shipping is unavailable.
Cancel An Order
Fitness New Zealand Limited pride ourselves on our quick shipment of in stock products, same day order processing means that most domestic orders placed before 3pm central time Monday through Friday usually leave our warehouse the same business day!
Normally, once your order enters the 'Processing' part of your account status, it may not be cancelled or altered in any way. If your package has not been shipped yet, you can use the information on the Contact Us page to request alterations, however PLEASE NOTE, that if your package has already been assigned a ParcelPost or CourierPost Track & Trace we make NO GUARANTEE that the change can be made before the order ships. We regret any inconvenience this may cause you.
Credit Cards - We accept MasterCard® and Visa®
New Zealand Bank Deposit - We accept New Zealand bank deposits however please note that if paying via bank deposit, that your order will not be dispatched until the payment shows into our company bank account (which can take 1-3 working days to show).
Orders placed before midnight for products that are in stock will generally be processed and shipped within 24 hours, providing all Credit Card information is validated. Orders placed during weekends or public holiday(s) will be processed the following business day. Please allow 2-5 working days for delivery of in stock products.
Returns and Exchanges
We do not have to provide a refund if you have changed your mind about a particular purchase or ordered the wrong product, so please choose carefully! If goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy.
For change of mind orders, there will incur a 15% re-stocking fee unless you opt for a gift certificate.
Delivery Costs for Returns
Any delivery costs to do with the exchange of goods must be taken care of by the customer, including return delivery to the customer