FAQ

Orders and Shipping

HOW LONG DOES IT TAKE FOR ME TO RECEIVE MY ORDER?

We ship weekdays using CourierPost – most orders arrive between 1-3 days. If you are rural then add a day or 2 extra.

CLICK AND COLLECT (LOCAL CHRISTCHURCH ORDERS)

Click & Collect is a completely free service! If our store has the item in stock, the turnaround time is 15 minutes from the time of order (during business hours). TIP: keep in mind our trading hours when planning your collection. For same day collection it is best to order before 2pm.

HOW DO I CHANGE MY SHIPPING ADDRESS?

Yes, however you will need to contact us as soon as you realise the mistake. In most cases you will have to re-direct the package once NZ Post have it in their system.

HOW DO I TRACK THE STATUS OF MY ORDER?

You can track the status of your order in your account page, you will also get emailed tracking information from NZ Post to track your package.

WILL YOU KEEP MY CREDIT CARD INFORMATION ON FILE?

No, credit cards are processed via WindCave and no data is stored at all in our system about your full card number.

CAN I PAY VIA BANK TRANSFER?

At checkout select POLi

Select your bank.
When prompted login using your Internet Banking username and password.
Follow the prompts to complete the payment transaction.
Confirm the payment at which point you will be redirected back to our website.

Returns and Exchanges

WHAT IS YOUR RETURNS POLICY?

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

There is a 25% re-stocking fee which covers having to arrange for the product to be bought to as new condition.

If your order qualified for free shipping, and you get a refund the shipping amount of $6.90 for normal courier will be deducted from the total to cover your courier fee.

I RECEIVED THE WRONG ITEM

If we have sent you the incorrect product, please contact us to make it right – sometimes we do get the pick and pack process wrong.

MY ORDER ARRIVED DAMAGED

Do not accept the package from the courier, and take photos then notify us as soon as possible.

WHERE SHOULD I MAIL MY AUTHORIZED RETURN?

Returns are sent to:

Fitness New Zealand – RMA
3/485 Papanui Road
Papanui, Christchurch